Billing

Billing is where you handle what you owe VendorStreet — activating markets, managing subscriptions, and reviewing what you’ve paid. It’s separate from the money your vendors and guests pay you, which is covered in Payments & Payouts.

Billing is organization-wide, not per market. Find it under Billing in the user menu.

Why is my market not letting me take bookings?

Almost always because it hasn’t been activated.

A newly created market sits in a pending state until it’s paid for. The Pending market activations card lists everything waiting — “Activate each market to unlock scheduling and bookings.”

Until a market is activated:

• Scheduling and bookings stay locked.
• The report pages for that market are unavailable: “This report is available after billing is activated for this market.”

Activate from this card and the market unlocks. If you’re setting up several markets, they’ll queue here together.

What are active billing agreements?

The Active billing agreements card shows your live subscriptions and recurring charges — the ongoing commitments attached to your organization, as opposed to one-off activations.

Which plan you’re on changes how per-booking fees work. On a flat subscription plan, the per-booking platform fee is zeroed and covered by the subscription. On a per-booking plan, each booking carries the fee. See Payments & Payouts for how the fee is applied and who bears it.

If a flat plan lapses, the platform falls back to per-booking fees or blocks new bookings, depending on how your account is configured. Keep an eye on this card at renewal time.

Where do I find receipts?

The Payment history card lists past payments and receipts — what you need for bookkeeping, reconciliation, or an accountant asking what a line on your card statement was.

When a payment goes through, you’ll also see a Payment confirmed panel acknowledging it immediately.

Who can manage billing?

Billing is organization-scoped and restricted to owners and admins. Vendors and market-level staff don’t see it.

Vendors have their own separate view of their invoices — what they owe you for booking your market — under their Invoices area. That’s a different thing entirely from the billing described here.

Common gotchas

• Activation is per market, not per organization. Adding a fifth market means a fifth activation, even though billing itself is organization-wide.
• An unactivated market can look fully configured. Everything is editable; it just can’t take bookings. If schedules seem inert, check the pending activations list first.
• Reports are gated on activation too. Empty report pages on a new market usually mean billing, not missing data.
• Billing and payouts are different directions of money. Billing is what you pay VendorStreet. Payouts are what your customers pay you. Connecting Stripe under Payments & Payouts does not activate a market, and activating a market does not connect payouts. You need both.

Next steps

• Payments & Payouts — connect Stripe and collect money
• Markets — configure a market before activating it
• Reporting & KPIs — unlocked once billing is active
• Stripe Payment Terms — payment processing terms